8 Jobs in Casper, WY
Decker Glass/The Glass Warehouse is Hiring a Customer Service Representative Near Casper, WY
O: (307) 237-7466 F: (307) 266-3226
333 West 2ndStreet Casper, WY 82601 deckerglass.com
Customer Service Representative (CSR)
We are hiring a customer service representative (CSR) to answer phone calls and manage customer queries. You will be asked to price glass, process orders, quote windshields/flat glass, look up makes and models of vehicles with various part numbers and choose the correct one. To do well in this role you need to be able to remain calm in a busy work environment, take good notes and have experience working with computers. Good, friendly customer service is a must.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude towards customers at all times.
- Responding promptly to customers inquiries.
- Communicating with customers through various channels. I.e. (phone, email, fax, text)
- Acknowledging and resolving customer complaints in a timely manner.
- Knowing our products inside and out so that you can answer questions.
- Bidding glass while the customer is on the phone, processing orders, and making sure it gets loaded onto the proper trip for deliveries and any other customer request.
- Keeping records of customers quotes, transactions, and comments.
- Communicating and coordinating with colleagues as necessary.
- Providing any feedback on efficiency, pricing and customer comments or complaints.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma or equivalent.
- Valid Wyoming driver's license.
- Ability to work with a team.
- Comfortable using computers
- Experience working with customer support.
- Strong time management and customer service skills.
- Attention to detail.
Benefits & Pay:
- 401K with employee match
- Health insurance including dental and vision available
- Vacation is accrued
- Pay scale is $15/hr. to $18/hr. with possibility for overtime
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 5 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 5 years (Required)
- Customer support: 5 years (Required)
Work Location: In person
Job Summary
Full Time
$34k-43k (estimate)
06/02/2023
07/19/2024
The job skills required for Customer Service Representative include Customer Service, CSR, Customer Satisfaction, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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